At Ramen Store, we strive to provide high-quality imported ramen products. Due to the nature of food items, returns and refunds are limited to specific situations.
Customers may request a return or refund only in the following situations:
The product received is damaged
The wrong item was delivered
The product packaging is severely damaged during delivery
If you receive a damaged or incorrect product, you must notify us within 24 hours of receiving your order.
Please contact our support team and provide:
Your order number
Clear photos of the product
A brief explanation of the issue
This helps us resolve your request quickly.
Once the issue is verified, we may offer one of the following solutions:
Replacement of the product, or
Refund of the product amount
Refunds may take 3–7 business days, depending on the payment method.
Due to food safety reasons, the following items cannot be returned or refunded:
Opened or used food products
Products damaged after delivery due to improper handling
Orders reported after the 24-hour reporting window
Orders may only be cancelled before they are shipped. Once the order has been dispatched, cancellation may not be possible.
If you need help with a return or refund request, please contact us:
Email: support@ramenstore.pk
Website: ramenstore.pk
Our support team will review your request and assist you as soon as possible.